Conditions

Payment

Nobilis Wildlife receives payment with VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. Payment will only be charged to your account when the product is shipped.

All amounts are in EUR and is incl. VAT.

Nobilis Wildlife uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that no one can read your information’s.

Delivery

Nobilis Wildlife delivers on all week days, with orders made before 1 p.m. 12:00

Orders placed with us will be delivered within 1-7 week days.

Warranty

A 2-year warranty is granted under the Purchase Act. Our right of complaint applies to defects in material and / or fabrication.

The complaint does not apply to errors or damage caused by incorrect operation of the product / service.

Nobilis Wildlife will cover return costs to a reasonable extent.

Upon return

The court's inquiry and complaints are sent to:

Nobilis Wildlife Aps

Bygvænget 6

4000 Roskilde

Denmark

No parcels sent on demand are received.

Reimbursement

If there is a refund, please send us your bank details so that we can transfer the agreed amount.

Cancellation

14 days full return policy is given for goods purchased in our Webshop.

The period is counted from the day you receive the order.

Use return label when returning the item within 14 days. In case of return beyond the 14 days, you will pay the return costs yourself. You can request for a return label by sending us an email and then we will send you a link to our return portal, where you can fill in your data and print the label to put on the parcel.

Cancellation must be reported to us within 14 days of purchase and from the cancellation you must return within 14 days after the shipment.

The condition of the item when you return it

You are only liable for any deterioration in the value of the product due to handling other than what is necessary to determine the nature, characteristics and functioning of the product. In other words - you can try the item in the same way as if you tried it in a physical store.

If the item is tried in addition to what is described above, we consider it used, which means that upon cancellation of the purchase you will only receive part or none of the purchase amount, depending on the trade value of the item.

Therefore, in order to receive the full purchase amount, you must do the same as you can in a physical store. You may try the item, but do not put it into actual use.

Complaints - overview and links:

If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:

The Competition and Consumer Agency's Center for Complaints

Carl Jacobsens Road 35

2500 Valby

Link: www.forbrug.dk

If you are a consumer domiciled in another EU country, you can state your complaint in the EU Commission's online complaint platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/

If you make a complaint here, please use our email address, which you can find on this page: https://nobiliswildlife.dk/en/contact-us